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General software issues
Booking shipments troubleshooting
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7bridges knowledgebase
Troubleshooting
Introduction
On-boarding
Getting started
7bridges APIs
Announcements
Release notes
Optimise
Audit
GL coding
Simulations
Reporting
How to
Automate
Automate overview
Automate user journeys
Automate - how to's
Announcements
Printers and printing
Customs declarations
Software menu
Network analysis
Shipments
Invoices
Locations
Providers
Data manager
Integrations
Troubleshooting
General software issues
Booking shipments troubleshooting
Troubleshooting
Help guides and frequently asked questions
General software issues
Resolve slower loading times
How to reset your password
Booking shipments troubleshooting
I can't find a shipment or order in the 7bridges software
Booking shipments - not getting any shipping method rates
SHIPPING METHOD: Why am I getting high rates (or no rates at all)?
SHIPPING METHOD: Auto-select not working
SHIPPING METHOD: Only seeing "drop off" when I expect to see pickup options
CONFIRM: Glossary of booking errors at shipment order stage
OTHER: Shipment tracking info is not accurate
PACKAGING: Can't proceed from packaging section
SHIPMENT WEIGHT: How are weights calculated
FAQ: How is the Delivery date populated on the Shipment details page?
FAQ: How are return references created and how do they match the outbound shipment references?
What are the character limits on fields when booking shipments?
What customisation options are there for shipping labels
Pack list templates for shipment bookings
Which fulfilment rules were applied to a shipment?
Refresh tracking data for a shipment
Missing items (underpacking)
Change an address
Search for a shipment
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