If you are not getting rates, there could be several reasons. One of the most common is mistyped data in the previous sections. However, there are other reasons that could lead to high rates or no rates at all.
Reasons for high rates:
Package dimensions are too large: If your package dimensions exceed the limit set by some logistics providers, they may not accept the booking.
Invalid origin or destination address: A mistyped or incorrect address can cause errors. Make sure your postcode matches your city and street address, and that it actually exists.
Here are some examples of common errors:
- If you are shipping to Jersey but the country is the United Kingdom: Jersey counts as a separate country so you must select Jersey from the countries in the search bar.
- If you are shipping from Monaco and don't get rates, try selecting Monaco as a city and France as a country.
- If the postcode is mistyped or mismatches the country/state, find the correct address on Google Maps
- If you include the state identifier in the postcode for a United States address, DHL, FedEx, and USPS may not return rates, or they may show expensive rates e.g. 'FL 33323' vs. '33323'.
- Some postcode require a specific whitespace format, e.g. "421 65" in Sweden. Often these will be space sensitive, so "421 65" is a valid Swedish postcode, but "42165" is not.
Reason why you may see no rates at all:
The logistics provider system is down. Sometimes the systems of the logistics provider go down. Either ship with a different carrier or give it 15 minutes and they should show again. (This is quite a common occurrence with TNT, so if you can see e.g. UPS rates but not TNT rates then often just waiting for a while and trying again will resolve it.)
The logistics provider doesn't ship to this location. Some carriers don't ship to certain locations, so you may get no rates back from the system.
Shipping to a PO Box
Some carriers don't deliver to PO boxes, such as DHL in Europe.
In the US, only USPS is allowed to deliver to a PO box.
If possible, ask the customer for a different address. You can try putting the PO box number in the company field, but there is a risk of a delayed shipment if the carrier doesn't pick it up.