Learn more about using the auto-select feature here.
Similar to the standard process of booking shipments, you might face some errors while booking via auto-select. If you encounter such errors, you can refer to our general troubleshooting documentation to help identify and resolve the issue.
If you select 'Next and Print' and it takes you back to the rates page, it is likely that the auto-select feature could not find a suitable rate, possibly due to missing or invalid data in the addresses or packaging section. The error messages are typically listed below the rates, as shown in the screenshot below:
In the example above, the shipment's postcode is incomplete. Different carriers may provide different error messages, so it's essential to check these messages to identify the source of the problem before attempting to book the shipment again.