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How can I manage user accounts after creation?

Customer Admin users are able to deactivate and reactivate user accounts quickly and easily.

Updating user roles

If a user's role needs to be changed, the Customer Admin is responsible for making these changes as follows:

  1. Go to the Account Settings tab
  2. Click on User Accounts 
  3. Locate the user you would like to update
  4. Click on their user name to edit
  5. Select the new role
  6. Click Save

🔎  *Please note, if you are creating an API credential account, please contact support to designate these as a "system account" to ensure they are not automatically deactivated if unused for 90 days.

Manually removing user access

If a user no longer needs to access the 7bridges software, the Customer Admin is responsible for disabling their account as follows:

  1. Go to the Account Settings tab
  2. Click on User Accounts 
  3. Locate the user you would like to update
  4. Click on their user name to edit, scroll to the bottom of the page:                 
  5. Toggle the user ON status to OFF
  6. Click Save

Reinstating user access

If a user did not log in for 90 days (or more), they will be automatically disabled from the software (excluding the customer API role). A Customer Admin user is able to reinstate the users access as follows:

  1. Go to the Account Settings tab
  2. Click on User Accounts 
  3. Locate the user you would like to update
  4. Click on their user name to edit, scroll to the bottom of the page:                  
  5. Toggle the user OFF status to ON
  6. Click Save

📣 Please also refer to the articles A guide for customers to obtain API credentials and Setting up user accounts.