Troubleshooting
Help guides and frequently asked questions
General software issues
Booking shipments troubleshooting
- I can't find a shipment or order in the 7bridges software
- Search for a shipment
- Booking shipments - not getting any shipping method rates
- SHIPPING METHOD: Why am I getting high rates (or no rates at all)?
- SHIPPING METHOD: Auto-select not working
- SHIPPING METHOD: Only seeing "drop off" when I expect to see pickup options
- FAQ How can I refresh the shipping rates?
- CONFIRM: Glossary of booking errors at shipment order stage
- FAQ: How are return references created and how do they match the outbound shipment references?
- OTHER: Shipment tracking info is not accurate
- PACKAGING: Can't proceed from packaging section
- SHIPMENT WEIGHT: How are weights calculated
- FAQ: How is the Delivery date populated on the Shipment details page?
- What are the character limits on fields when booking shipments?
- What customisation options are there for shipping labels
- Pack list templates for shipment bookings
- Which fulfilment rules were applied to a shipment?
- Refresh tracking data for a shipment
- Missing items (underpacking)
- Change an address