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      How can I void an invoice?

      If an invoice has been cancelled by a Logistics Service Provider then it can be marked as void in the 7bridges software

      When an invoice is voided the value will be removed from all other reports and dashboards automatically.

      Only customers on Prepay Audit can void, un-void and link invoices.

      Only users with roles Finance or Admin have the capability to mark an invoice as void in the 7bridges software.

      Steps to void an invoice

      1. Go to the invoices section

      2. Locate the invoice you would like to void

      3. Click on the invoice to open the basic info

      4. Click on the Actions down arrow to select Mark ‘Void’, as shown below:

        Screenshot 2025-05-01 at 10.56.37

      5. Enter a reason (or leave blank) for the void, then click Confirm:

        Screenshot 2025-05-01 at 10.57.23

      6. The invoice status will be updated, including who, when and why the invoice was voided:

        1. Example test data; reason added:

          Screenshot 2025-05-01 at 10.58.06

        2. Example test data; reason field left blank:

          Screenshot 2025-05-01 at 10.59.34

      7. The Voided status will also be displayed in the invoices page:

        Screenshot 2025-05-01 at 11.00.00

       

      After voiding an invoice the user can link it to a replacement invoice sent by the Logistics Service Provider (LSP).

      If you ever need to undo this action you can follow the instructions to un-void an invoice here