What is a managed service?

Required from our customer:

• Delegation of authority to act on their behalf for raising disputes and collecting credits
• Informing each provider that we will be acting for them
• Introductions to provider where appropriate
• Access to any account portal or dispute portal required to raise disputes for a provider

7bridges will, as part of a managed service:

• Calculate spend alerts for invoices loaded in the 7b platform
• Raise disputes on agreed providers weekly and manage communication of the dispute until completion
• Completion is either
  • A resolution to a creditable amount and receipt of the credit note
  • A cancellation due to ineligibility of the dispute
• Update any rate cards that have led to cancellation of a dispute
• Provide a standard report in the 7bridges platform of quantity, value and breakdown of both open and resolved disputes.