What is a dispute?

Rule #	Type of Spend Alert	Applicability	Type of Dispute	Credit	Non-Credit outcomes
1	Alerting that a package was not delivered due to the carrier’s fault.	Parcel, Specialty	Contract breach	Definite
2	Alerting that a package was not delivered within the carrier’s SLA due to the carrier’s fault.	Parcel, Specialty	Contract breach	Possible
2	Alerting that a package was not delivered within the carrier’s guaranteed delivery date due to the carrier’s fault.	Parcel, Specialty	Contract breach	Definite
3	Alerting where the billing country is different to the origin and destination.	Parcel, Specialty	Performance problem	Negotiable	Opportunity to simulate savings through operational change
4	Alerting that shipments have been charged the wrong shipping charge based on their rate card.	Parcel, Specialty, Freight	Billing issue	Definite, assuming rate card is up to date	Incomplete or out of date rate card data updated, improves baseline
5	Alerting that shipments have been billed with a larger than 1KG discrepancy on expected vs. billed weight.	Parcel, Specialty	Billing issue	Possible	Incomplete or out of date rate card data updated, improves baseline
6	Alerting that shipments have surcharges that are not applicable to that shipment.	Parcel, Specialty, Freight	Billing issue	Definite, assuming rate card is up to date	Incomplete or out of date rate card data updated, improves baseline
7	Alerting that charges appear more than once for the same shipment.	Parcel, Specialty, Freight	Billing issue	Definite
8	Alerting that shipments have surcharges that are higher than expected based on the provider service guide or website, or customer contract	Parcel, Specialty, Freight	Billing issue	Possible	Incomplete or out of date rate card data updated, improves baseline
9	Alerting where transportation costs between same lanes over for different shipments are inconsistent	Specialty, Freight	Missing contract	Negotiable	Contract negotiated, incomplete or out of date rate card data updated, improves baseline