- When a dispute is initiated, the recipient will receive an email notification that there is an ongoing dispute. The email will contain information on the dispute and look like this:
- The logistics provider will then respond to the email, and their reply will appear in the system like this:
3. A conversation thread will now be established between the user and the logistics provider, and it will continue until the dispute is either resolved successfully or canceled if the dispute is unsuccessful. The user is responsible for taking the necessary action to resolve or cancel the dispute.