Navigate to Dispute spend → Summary
The Summary tab holds a periscope report which gives a comprehensive overview of the customers spend disputes, including detailed information such as potential disputable spend or credit amounts. This report provides a valuable overview, allowing for deeper analysis of the customer's providers and accounts. Furthermore, this report can be used to identify any potential areas of improvement from audit rules that are not necessarily disputable in the same way (third country account).
The report shows you:
- Value of disputable spend
- What % of you overall spend has been disputable
- Number of disputes
- Number of types of disputes
- Disputable value by dispute type plus number of shipments
- Disputed value by dispute type over time
- Disputed value and types of disputes in each time period
- Pie charts showing dispute value by provider, account, shipping method