Sending and managing disputes

Spend Insights > Disputes shows for each dispute:

• How many messages have been sent and received

   

• Whether a new and unread message has been received

   

When you see a new message indicator, click on that line to open the dispute

The message inbox looks like this:

On the left:

• You can navigate up and down the different messages that have been sent

On the right:

• You can see the contents and attachments of the message selected on the left
• You can reply to the latest message

If the provider accepts the dispute and agrees a credit note then click the resolve dispute button

This will open screen to:

• Allow you to set the final value of the credited amount
• Attach a credit note
• Add a note

If the provider does not accept the dispute and will not agree a credit note then click the cancel dispute button

This will open a screen to:

• Add a note as to why the dispute was not agreed

In the dispute list you can see the status of disputes, including whether they have been cancelled or resolved