For 'dead on arrival' shipments through UPS the 7bridges software will now show the return shipment tracking reference
Some shipments are not able to be delivered or the recipient rejects delivery of the shipment. In this case the shipment is often called Dead On Arrival (DOA). The shipment is then returned to the sender and often with a different tracking reference.
For DOA shipments through UPS the 7bridges software will now show the return tracking reference in the tracking information at the bottom of the shipment details page.
An example is shown below:
You can then search for the return tracking code that appears in the tracking information to see if the return shipment arrived back at your origin location.