For all Logistics Service Providers whose customers are using the 7bridges software: what Audit means for you
Introduction
- The 7bridges software completes Audit checks for all invoices as listed below in line with the customer's configuration.
- If alerts are found for any of the Audit checks they will be disputed by the 7bridges software in line with the customer's configuration.
- The provider will receive these disputes to then process and respond to.
- The software will generate a 'Ready to pay' status for each invoice in line with the customer's configuration.
- However, 7bridges is not a payment provider and has no control over the payment of a customer's invoices. It is up to the 7bridges customer how they proceed with payment of the invoice.
- As a software provider, the aim of our software is to get to a 'Ready to pay' status as soon as possible.
The Audit checks
| Audit check | Description | Expected outcome |
| Service failure: undelivered | Alerting where the tracking information does not indicate that a shipment has reached its end destination (recipient, collection point or return to sender). | If the shipment is confirmed as lost or damaged then a credit of the transportation cost (including fuel) is processed and a compensation claim for the item is raised. |
| Service failure: late |
Alerting where a guaranteed delivery shipping method has not achieved the guaranteed transit time (accounting for weekends and public holidays) and the tracking information hasn't indicated an exception event (as per the contractual terms). | If correct, credit is processed for the transportation cost (including fuel). If incorrect, a response confirming how the software can identify this. |
| Incorrect rate |
Alerting that a shipment charge on an invoice has a greater value than the charge on the rate card for that shipment (excluding any fuel surcharges applied on top) | If correct, a credit is processed for the difference (including fuel). If incorrect, a response confirming the calculation made to reach the invoiced amount. |
| Charge not on rate card |
Alerting that the charge on an invoice does not appear on the rate card or contract for that shipment account | If correct, a credit is processed for the amount charged (including fuel). If incorrect, a screen-shot of where the rate is included in the contract (or the T&Cs that allow additional charges to be invoiced) is provided. |
| Duplicate charge |
Alerting that the same charge name has been invoiced for a given shipment in the same or across multiple invoices. |
If correct, the duplicated charges are credited (including fuel surcharge). If incorrect, a response explaining why the charge is not a duplicate and how the software can identify this is provided. |
| Late invoices |
Alerting where a shipment has been invoiced beyond the maximum contractual timeframe for invoicing. | If correct, all applicable invoiced shipment costs are credited. If incorrect, a response that explains why the dispute is wrong. |